Support page
Bad Drives
Bad drive? Don't stress! In
the first year of use, we will replace the Glacier Bay Explorer flashdrive, quickly and easily!
Just email us at seanneilson@gmail.com with a note that tells us the
day and the ship or location were you purchased it. No
receipt is necessary.
Glacier Bay is an amazing
place - we've created the drive to help share this stunning
landscape with all of you. We don't want a simple
electronic malfuntion to taint your experience. We'll
get you a new one, tested by one of us personally, ASAP,
usually in a day or two.
Here is a link to the full flash drive contents. This should get you started while you wait for your replacement.
Preview the full drive!
Can't get it to work?Some
folks expect the drive to 'do something'. It does not run any programs,
there is no setup. When the drive is put in your computer's USB port a
dialog box should open on your computer asking you what to do - you
need to browse the drive in your file explorer. In the root of
the drive there is a file called 'Start_Here.html'. If you double click
on this file it should open in your internet browser. It contains
all the info needed to use the drive.
The Glacier Bay Explorer flash drive is produced in Gustavus, Alaska
Contact us directly at:
contact us by email
via this link |
